1-2 days delivery
Free shipping to GLS package shop at purchases above 99 €
We support Plant A Tree

Trading conditions

General information
Okofamily ApS
CVR no.: 33599994
Erhvervsparken 1
8882 Fårvang
E-mail: shop@okofamilien.dk
Telephone: 81406663

Payment
All prices are stated in Danish kroner and incl. VAT We accept Visa/Dankort, Visa, Visa Electron, Maestro, MasterCard and MobilePay. The amount is only raised when the item is dispatched or when your goods are ready for collection.

We do not charge a fee for the payments.

In case of bank transfer, please note that your goods will only be sent once we have received your payment. When paying via account transfer, you are not covered by the objection scheme.

Account number: 8491 4910371466 IBAN: DK70 84914910371466 BIC/SWIFT: SPNODK22 We have an account in Spar Nord

EAN payments
At Økofamilien.dk you can shop online with an EAN number as a public institution. Unfortunately, we do not offer payment with EAN for private companies or private institutions. If you as a private company or institution have placed an order on Økofamilien.dk with EAN payment, we will subsequently send an invoice which must be paid before the order is dispatched.

Reservation of amount
If you pay with an international payment card, the amount will be reserved immediately. The money is reserved on your card or account until:

  1. We deduct the amount when we send the item, or
  2. the money is released in accordance with the agreement with your card issuer.

You can read more about the rules for your specific card from your card issuer.

VAT
We are not helpful with VAT refunds.

Delivery
Your order is dispatched on weekdays within 24 hours. The exception, however, is made-to-order items, which have a slightly longer delivery time.

Whether the item is a made-to-order item is indicated in the webshop.

Normal delivery time to addresses in Denmark is 1-2 working days when shipping with GLS or DAO. All items are shipped with GLS and DAO. However, mattresses and large consignments are sent with Danske Fragtmænd.

We offer free shipping to the GLS package shop for purchases over DKK 449. (DKK 449 value of goods – i.e. excluding shipping)

Shipping price DAO: from DKK 49. to DKK 59, and with GLS: from DKK 39. to DKK 59.

Situations may arise where the shipping company delivers to another parcel shop due to space problems.

We do not ship abroad. We ship to all of Denmark excl. Greenland and the Faroe Islands.

Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us. The cancellation period expires 14 days after the day you received your item, or received the last item in your order, in the case of an agreement for several different items ordered in one order and which are delivered individually.

The period means that you have 14 days from receipt to notify us that you want to cancel your purchase. This is done by sending an email to shop@okofamilien.dk. Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us. You must pay for the package to be returned yourself, and you are liable if any damage occurs during transport. As the sender, you are responsible for adequate and proper packaging and labeling with én (and only én label) adequate label on the package.

We recommend that you read and follow the conditions for returning orders. Read here our guidelines and conditions for returns.

We recommend that you complete and send our return slip if you wish to cancel your purchase. You can find the return slip right here.

Unclaimed packages
You cannot undo your purchase by simply refusing to receive the item. You usually have 7 days to pick up your parcel in the parcel shop. It is then returned to us. If you have not collected your parcel from the parcel shop within the given time limit (see above "delivery to parcel shop"), the parcel will be returned to the Okofamily's warehouse. We then reserve the right to charge the real costs in connection with GLS's transport of the package back to us.

If the order is subsequently canceled in accordance with the right of withdrawal, the actual shipping costs incurred to receive an undelivered package back will be deducted.

If you wish to have the package sent again, the actual costs for returning the package will not be charged. Instead, the package can be re-sent for a normal shipping fee, cf. above price list.

Cancellation of a part of the purchase
If you have bought several items from us, you have the option of sending one or more items back, even if they were purchased in one order. Please note that you will not get the shipping costs back if you cancel part of your purchase.

Return
You must return your order to us as soon as possible, and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs in connection with the return shipment of the goods.

You may possibly use our return portal here. It's easy and fast. You bear the risk for the goods from the time of the goods' delivery.

Please be aware that when returning goods, it is the customer's responsibility to ensure that the return package complies with the transport companies' rules for system-compliant packages. This means that the package must be properly packaged and meet the following requirements:

  • The package must have 5-6 straight and unbroken surfaces.
  • It must be covered with approved packaging (cardboard, plastic, strong foil or flamingo) all around.
  • It must have a regular shape so that it can be stacked.

If these requirements are not met, the package is labeled as non-system compliant by the carrier and may be charged extra fees. Examples of non-compliant packages include: cans, containers, bottles, rolls, tubes, metal boxes, tires and sacks.

If we receive a non-compliant return package and additional costs are incurred by the carrier, these costs will be passed on to the customer. We therefore recommend that you ensure that your return package complies with the carrier's requirements before you send it.

If you have questions about correct packaging, please contact us for guidance.

Items excluded from the right of withdrawal
The following types of items are excluded from the right of withdrawal:

  • Delivery of items that have been manufactured according to the consumer's specifications or have been given a clear personal imprint.
  • Donations to Plant a tree are exempt from the right of withdrawal.
  • Delivery of goods which for reasons of health protection or hygiene are not suitable for return and/or where the seal has been broken after delivery.

You lose your right of withdrawal if;

  • You break the seal on goods which, for reasons of health protection or hygiene, are not suitable to be returned.

The condition of the item when you send it back
You may try the item in the same way as if you tried it on in a physical store, but you may not use it. We recommend that you send the item back in the original packaging. If the original packaging is missing, this may lead to a decrease in the value of the item. If the item has been used, you can only get a part or none of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in certain cases this may mean that you can only get back the shipping costs.

You are liable for any deterioration in the value of the item. The depreciation is determined by the Eco Family. The eco-family must document that the goods have deteriorated in value. We recommend that you send the item back in its original packaging and pack it securely.

Refund of the purchase amount
If you regret your purchase, you will get the amount you paid us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.

If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (but not additional costs as a result of your own choice of a different form of delivery than the cheapest form of standard delivery that we offer), without undue delay and in any case no later than 14 days from the date on which we received notification of your decision to cancel this agreement. We will carry out such a refund with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.

We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.

If you regret the purchase, the item must be sent to:
Okofamily ApS Erhvervsparken 1 8882 Fårvang

Use if necessary. our return portal here. It is easy and fast We do not receive parcels without distribution or parcels sent by cash on delivery.

Right of complaint
When you shop with us as a consumer, you have 24 months right of complaint. This means that you can complain here about errors or defects in the product that occurred within the first 24 months. It is a requirement that the defect has not arisen as a result of incorrect use of the product or other damage-causing behaviour. If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation. You must advertise within ”reasonable time” after you have discovered the defect in the product. If you complain within two months of discovering the defect, the complaint will always be timely. If you want to advertise a product, please send an email to shop@okofamilien.dk. Here you attach the order number of the purchase, pictures of the error and a description of the error or deficiency. In some cases, the item will need to be delivered/sent to us in order for us to assess it. We will draw attention to this in individual cases.

We will refund your (reasonable) shipping costs if the item must be returned and the complaint is justified. We will let you know if it is required. The item must always be sent back in proper packaging, and remember to get a receipt for sending, so that we can reimburse your reasonable shipping costs IF they have to be sent back.

The item is sent to:
Okofamily ApS
Erhvervsparken 1
8882 Fårvang

We do not accept packages without distribution or packages sent by COD.

Personal data policy
We need the following information when you shop with us: Name, address, phone no. and email address.

We only register and pass on personal data to third parties, unless this is necessary to complete the order. The personal information is registered with Økofamilien ApS and stored for five years, after which the information is deleted. We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes. We only cooperate with data processors in the EU or in countries that can provide your information with sufficient protection.

The data controller at okofamilien.dk is Økofamilien ApS.

You have the right to be informed about which information we process about you. If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: shop@okofamilien.dk.

Cookie and privacy policy
When you visit our website, information is collected about you, which is used to adapt and improve our content and ads. If you do not want such information to be collected, you should delete your cookies (see instructions) and refrain from further use of the website. Below we have elaborated on which information is collected, their purpose and which third parties have access to it.

Cookies
The website uses ”cookies”, which is a text file which is saved on your computer, mobile etc. accordingly for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain harmful code such as virus. It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandtering

If you delete or block cookies, ads may become less relevant to you and appear more frequently. You may also risk that the website does not function optimally and that there is content that you cannot access. The website contains cookies from third parties, which are detailed in the overview at the bottom of this page.

Personal information
Personal information is all kinds of information that can be attributed to you to some extent. When you use our website, we collect and process a number of such information. This happens e.g. by general access to content if you sign up for our newsletter, participate in competitions or surveys, register as a user or subscriber, otherwise use services or make purchases via the website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests). To the extent that you give explicit consent to this and enter the information yourself, the following are also processed: Name, telephone number, e-mail, address and payment information. This will typically be in connection with creating a login or when making a purchase.

Security We have taken technical and organizational measures against your information being accidentally or illegally deleted, published, lost, degraded or coming to the knowledge of unauthorized persons, misused or otherwise processed in violation of the law.

Purpose The information is used to identify you as a user and show you the ads that will be most likely to be relevant to you, to register your purchases and payments, as well as to be able to deliver the services you have requested, such as to send a newsletter. In addition, we use the information to optimize our services and content.

Period of storage The information is stored for the period of time permitted by law, and we delete it when it is no longer necessary. The period depends on the nature of the information and the background for storage. It is therefore not possible to specify a general time frame for when information is deleted.

Disclosure of information Data about your use of the website, which advertisements you receive and possibly clicks on, geographic location, gender and age segment, etc. disclosed to third parties to the extent that this information is known. You can see which third parties are involved in the section on ”Cookies” above. The information is used to target advertising.

We also use a number of third parties for storing and processing data. These only process information on our behalf and may not use it for their own purposes.

Disclosure of personal data such as name and e-mail, etc. will only happen if you consent to it. We only use data processors in the EU or in countries that can provide your information with sufficient protection.

Insight and complaints You have the right to be informed about which personal data we process about you. You can also object to the use of information at any time. You can also revoke your consent for information about you to be processed. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to: mail@danskemedier. If you want to complain about our processing of your personal data, you also have the option of contacting Datatilsynet.

Access to complaints
If you as a consumer want to complain about your purchase, you must contact us at shop@okofamilien.dk.

If we are unable to find a solution, you can send a complaint to:

Nævnenes Hus
Toldboden 2
8800 Viborg

via Klageportalen for Nævnenes House.

To be able to complain, the item you want to complain about must have cost at least DKK 1,110. and a maximum of DKK 100,000.

It costs a fee to have the complaint processed.

When you shop at an e-branded webshop, you can have your case processed for free – regardless of the size of the amount. Read more here.

If you live in an EU country other than Denmark, you can complain to the EU Commission's complaint portal here – http://ec.europa.eu/odr

Standard withdrawal form
(This form is completed and returned only if the right of withdrawal is exercised)

To:

Okofamily ApS
Erhvervsparken 1
8882 Fårvang
shop@okofamilien.dk

I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:

________________________________________________________________________________

Ordered it: ___________________________ Received it: ___________________________

Consumer's name: _____________________________________________________________

Consumer's address: ________________________________________________________________

Signature of the consumer: _________________________________________

Date: _________________

(only if the content of the form is communicated on paper)

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